1. Scope
This policy applies to information collected through:
- swapatom.com,
- contact forms or support communications,
- technical interactions with our website,
- transaction-related information submitted through the website interface.
It does not necessarily apply to third-party websites, wallet providers, blockchain explorers, or external services linked from this website. Those services operate under their own policies.
2. Information We May Collect
We may collect the following categories of information.
a) Technical and device information
When you use the website, we may automatically collect:
- IP address,
- browser type and version,
- device type,
- operating system,
- referring pages,
- pages visited,
- time spent on pages,
- date and time of access,
- basic diagnostic and log data.
b) Contact information
If you contact us, we may collect:
- your name,
- email address,
- the contents of your message,
- any information you voluntarily provide.
c) Transaction-related information
Where relevant to service operation or support, we may process:
- exchange pair selected,
- wallet addresses,
- transaction amounts,
- blockchain transaction hashes,
- destination details,
- network and memo/tag information where applicable,
- order or request identifiers.
d) Compliance-related information
If required for legal, anti-fraud, or compliance review, we may process additional information reasonably necessary to assess a transaction or respond to a lawful request.
3. How We Use Information
We may use collected information to:
- operate and maintain the website,
- provide exchange-related functionality,
- process or facilitate transaction requests,
- respond to messages and support requests,
- monitor technical performance,
- prevent abuse, fraud, and unauthorized activity,
- comply with applicable law, sanctions, AML obligations, or lawful requests,
- improve usability, security, and service quality.
4. Legal Bases for Processing
Where applicable under privacy laws such as the GDPR/UK GDPR, we may process personal data on the basis of:
- performance of a contract or pre-contractual request,
- legitimate interests in operating, securing, and improving the website,
- compliance with legal obligations,
- your consent, where consent is required.
5. Cookies
Cookies are small text files stored on your device when you visit a website.
We may use cookies and similar technologies for the following purposes:
a) Strictly necessary cookies
These help the website function properly, including security, session integrity, and essential interface behavior.
b) Analytics cookies
These help us understand how visitors use the site, such as which pages are visited and how users navigate the site.
c) Preference cookies
These may remember settings such as language, interface preferences, or other non-essential choices.
6. Managing Cookies
You can manage or disable cookies through your browser settings. Please note that blocking some cookies may affect website functionality.
Common browser controls typically allow you to:
- delete stored cookies,
- block all cookies,
- allow only selected cookies,
- clear browsing data on exit.
If a cookie consent mechanism is active on the site, you may also manage non-essential cookie preferences there.
7. Data Sharing
We do not sell personal data in the ordinary sense. We may share information where reasonably necessary with:
- technical hosting or infrastructure providers,
- analytics or security service providers,
- customer support tools,
- compliance, fraud-prevention, or sanctions-screening providers,
- legal or regulatory authorities where required,
- counterparties or liquidity/execution partners where necessary to process a requested exchange.
Any such sharing is limited to what is reasonably necessary for the relevant purpose.
8. International Transfers
Because digital services may use globally distributed infrastructure, your data may be processed in countries outside your place of residence. Where required by law, we take reasonable steps to use appropriate safeguards for international data transfers.
9. Data Retention
We retain information only for as long as reasonably necessary for:
- website operation,
- support handling,
- recordkeeping,
- dispute resolution,
- fraud prevention,
- legal and compliance obligations.
Retention periods may vary depending on the type of data and the reason it was collected.
10. Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no website, transmission method, or storage system can be guaranteed completely secure.
Users should also protect their own devices, wallets, email accounts, and credentials.
11. Your Rights
Depending on your jurisdiction, you may have rights such as:
- access to your personal data,
- correction of inaccurate data,
- deletion of data in certain cases,
- restriction of processing,
- objection to certain processing,
- data portability where applicable,
- withdrawal of consent where processing is based on consent,
- complaint to a data protection authority.
To exercise a privacy-related request, contact us using the details on the About & Contacts page. We may ask for verification before fulfilling a request.
12. Children
This website is not intended for children. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided personal data, contact us so we can review and take appropriate action.
13. Third-Party Links and Blockchain Transparency
This website may reference third-party services or blockchain data. Public blockchain transactions are inherently transparent and may be visible to anyone. We cannot control how third parties analyze or use public blockchain data.
14. Changes to This Policy
We may update this Cookies & Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the revised policy.
15. Contact
For privacy or cookie-related questions, contact:
Email: [email protected]
Website: swapatom.com